View Post

Are you getting the most from your checklists?

A checklist is a great way to ensure things get done.   Pilots use them to ensure safety.   Supply chain uses them to ensure proper inventory levels.   I use them to make sure that I get everything I need from the grocery store. (If you are one of the few who haven’t yet, check out Atul Gawande’s book, ‘The Checklist Manifesto”:  …

View Post

Being productive and efficient at work and at home. Are they related?

Have you ever had one of those days where it feels like you can’t be efficient and productive, no matter what you try? As a Six Sigma black belt and Lean expert, people often assume that my house is perfectly neat and tidy, everything is in the right place, and all activity runs like clockwork. I wish! The biggest obstacle …

View Post

The hidden killer of your brand

You are working hard to develop your company’s brand.   Its identity.  You’ve spent time brainstorming, researching, and discussing.   You’ve probably even spent money with branding experts. Now you’ve got a great vision that you are hoping will stick in the brain of every one of your potential customers. All that’s left to do is to put it on your website …

View Post

3 easy steps to improve employee satisfaction

Looking to improve employee satisfaction?   There are many tricks, tips, and tools that have been used over the years, some with varying degrees of effectiveness.   The fact that many businesses struggle with this single issue points to the fact that it’s not as simple as giving every employee a raise. Let’s move past the obvious:   businesses need to provide employees ...
View Post

Do you know how your customers really see you?

Your customers see you exactly as you are currently designed. You work hard to let your customers know that they can trust your business. You want them to know that your company produces quality products and treats them fairly. The overall message is that doing business with your company will pay off with high levels of satisfaction, each and every …

View Post

A quick warning about brainstorming

American businesses love to brainstorm. It is our favorite way to drive improvement. We love to sit around a conference table and have the freedom and openness to express our feelings, give our opinions, and think “outside of the box”. And the higher the corporate ladder we climb, the more we love it. Our experience and years on the job ...
View Post

How to know what the customer wants

“The customer is always right.” These words have been written in stone for American businesses for decades. Making sure your customer is happy is at the center of all great businesses. So how do you know what makes customers happy? Or maybe even more important, how do you know when what a customer asks for is different than what they ...
View Post

Seven things to remember when using data

Over the last 3 weeks, we’ve discussed some key concepts and mistakes that leaders make when dealing with data. Part 1 - why we measure Part 2 - the two mistakes with averages Part 3 - when an improvement really isn't an improvement To wrap up our 4 part series, I’ve listed seven basic but key concepts for you to ...