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Do you know how your customers really see you?

Your customers see you exactly as you are currently designed. You work hard to let your customers know that they can trust your business. You want them to know that your company produces quality products and treats them fairly. The overall message is that doing business with your company will pay off with high levels of satisfaction, each and every …

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A quick warning about brainstorming

American businesses love to brainstorm. It is our favorite way to drive improvement. We love to sit around a conference table and have the freedom and openness to express our feelings, give our opinions, and think “outside of the box”. And the higher the corporate ladder we climb, the more we love it. Our experience and years on the job ...
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How to know what the customer wants

“The customer is always right.” These words have been written in stone for American businesses for decades. Making sure your customer is happy is at the center of all great businesses. So how do you know what makes customers happy? Or maybe even more important, how do you know when what a customer asks for is different than what they ...
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Seven things to remember when using data

Over the last 3 weeks, we’ve discussed some key concepts and mistakes that leaders make when dealing with data. Part 1 - why we measure Part 2 - the two mistakes with averages Part 3 - when an improvement really isn't an improvement To wrap up our 4 part series, I’ve listed seven basic but key concepts for you to ...
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Selling your business? Do this first to maximize profits!

You’ve worked hard starting your business from scratch and getting it to turn a profit, but now it’s time to sell. Whether you are simplifying your life, retiring, building another company, or just looking to cash in on a big payday, getting the best offer for your business isn’t about luck. It’s about preparation. The goal is to maximize your ...

Nine things that slow down your business

Faster turn-around time is the popular answer to most businesses biggest problems. Want happier customers? Bring the product or service to them faster. Need to raise your revenue? Produce more per day. We live in an age where the customers want convenience. There are few “convenient” things that are also slow. So unless you’re hoping that your workers decide they ...